WELCOME TO THE CHARLIE DANIELS BAND STORE!

Shipping Policies

When will my products ship? When will they arrive?

It depends on when you place your order. To avoid transit delays over the weekend, we only ship orders on Mondays, Tuesdays, and Wednesdays. This ensures absolute freshness!

1. Orders placed between Monday 12 noon (CT) through Tuesday 12 noon (CT) are shipped Tuesday afternoon.

2. Orders placed between Tuesday 12 noon (CT) through Wednesday 12 noon (CT) are shipped Wednesday afternoon.

3. Orders placed between Wednesday 12 noon (CT) through Monday 12 noon (CT) are shipped Monday afternoon.

Fresh steaks are shipped via overnight, and they’ll arrive on your doorstep by the end of the following day. Depending on your location, frozen steaks are shipped via UPS 2-Day and will arrive on your doorstep within two days.

A tracking link will be provided to you via email – immediately after the order leaves the Tyler Country Market shipping facility.

How do I track my package?

A tracking link will be provided to you via email – immediately after the order leaves the Tyler Country Market shipping facility.

What if I have questions about a product or placing an order? What are the customer service hours?

We’re here to help. Customer service is available Monday through Friday from 8 AM to 8 PM (CT). Please call our customer service center at (615) 800-8493, or email us at customerservice@tylercountrymarket.com. If you prefer, feel free to use our online chat to connect with a customer service representative.